Brand positioning reverses a 3-year sales decline

  • Challenge

    Connect with the target customer segment: a new generation of parents

    Reverse a consecutive 3-year decline of global sales and a tarnished brand reputation

  • Approach

    Global customer journey (4 global markets)

    Competitor analysis (US only)

    Multicultural insights to inform a new brand & digital strategy

  • Moment of Clarity

    Bold brand shift from functional to value-driven messaging, focusing on empowerment and aspiration

    Value-driven strategies to inspire new product development

  • Impact

    Double digit increase of sales

    12.5MM views of campaign on YouTube [creative credit: BBDO] in the first 3 weeks

    Inspiration for new product lines and revenue streams [developed in-house]

  • Role: Research Lead

    Led development, analysis & reporting of all global research and insights

    Managed work of 3 junior team members (across international time zones)

    Leadership Collaboration: VP of Strategy, Research Director, Account Director, & Senior Strategist

  • Timing

    4 months

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Digital assistant launch: Financial services

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Digital experience enhancements: Mass retail