
Brand positioning reverses a 3-year sales decline
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Challenge
Connect with the target customer segment: a new generation of parents
Reverse a consecutive 3-year decline of global sales and a tarnished brand reputation
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Approach
Global customer journey (4 global markets)
Competitor analysis (US only)
Multicultural insights to inform a new brand & digital strategy
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Moment of Clarity
Bold brand shift from functional to value-driven messaging, focusing on empowerment and aspiration
Value-driven strategies to inspire new product development
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Impact
Double digit increase of sales
12.5MM views of campaign on YouTube [creative credit: BBDO] in the first 3 weeks
Inspiration for new product lines and revenue streams [developed in-house]
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Role: Research Lead
Led development, analysis & reporting of all global research and insights
Managed work of 3 junior team members (across international time zones)
Leadership Collaboration: VP of Strategy, Research Director, Account Director, & Senior Strategist
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Timing
4 months